ONLINE RETURNS

TO START A RETURN, PLEASE ENTER YOUR EMAIL ADDRESS AND ORDER NUMBER BELOW.

IF YOU WOULD LIKE TO EXCHANGE AN ITEM, PLEASE EMAIL HELLO@BUSBYANDFOX.COM



  HOW DO I RETURN AN ITEM?

Complete the form above and follow the instructions to select the items you'd like to return.
Once our team has authorised your return, you'll receive a confirmation email with a link to your free returns label.

If you would like to exchange an item for an alternative size, please get in touch via live chat or email hello@busbyandfox.com

We also accept returns and exchanges in our stores.


WHAT ITEMS CAN BE RETURNED?

Items must be returned within 28 days from the date of delivery. Items received after this window are not eligible for a refund.

Returned items must be in the condition in which they were received, unworn, in the original packaging and with all labels attached.
We are unable to accept the return of any items that have been worn, washed or damaged while in your posession.

We are unable to offer refunds or exchanges on earrings, cosmetic and grooming products, carbon-neutral delivery and gift cards.

View our full return policy for details on all non-refundable items.

 


WILL I BE CHARGED FOR MY RETURN?

We offer a free returns service for online orders using Royal Mail. If you choose to use an alternative postal service, the cost of the return will be at your expense.

If using an alternative postal service, our returns address is:

Busby & Fox Returns
Unit 21-22 Loddiswell Business Park
Devon
TQ7 4QG

We recommend using a tracked service. We cannot be held liable for items lost in transit through alternative couriers.

If you are returning all items within your order, your refund will include the original postage charge.
If you are returning part of your order, you'll be refunded the cost of those goods only.

 


HOW SOON WILL I RECEIVE MY REFUND?

Once the item/s in your return is received and inspected, we'll send you an email to confirm safe receipt and let you know if your refund has been approved.

Any refund due will be processed as soon as your return is approved and a credit will be applied to the original payment method within 14 days.

 

 

Any questions? Simply get in touch via live chat or email hello@busbyandfox.com and we'll be happy to help.