Coronavirus Safeguarding

The safety and wellbeing of our customers and staff is our number one priority. Below are some of the steps that we’re taking to ensure a safe, comfortable and enjoyable experience for all, however you choose to shop:

• The public areas of our shops will be thoroughly cleaned on a regular basis, including (but not limited to) door handles, rails, hangers, payment desk surfaces, card machines, fitting room areas, curtains, tables and chairs.
  
  
• Hand sanitiser, face coverings and gloves will be offered to all customers. We ask that visitors make the most of our lovely-smelling sanitiser throughout their time with us.
  
  
• Any staff present will be following hand-washing and sanitising procedures at regular intervals throughout the course of each day.
  
  
• We'll continue to use protective screens at our cash desks.
  
  
• We won't be asking our customers to socially distance, but ask that you maintain a respectful distance from each other at all times.
  
  
• Back-of-house facilities, including bathrooms, are limited to staff use only for the time being.
  
  
• We will now be accepting cash payments in our stores but politely ask that you use a contactless form of payment where available.
  
  
• Customers will be encouraged to receive their payment receipt by email, though printed copies are available for those who prefer.
  
  
• If you book a private appointment, we’ll carry out a pre-appointment consultation by telephone – not only to find out what you’re hoping to see on the day, but to discuss our safeguarding measures and answer any questions that you may have.