We want you to be happy with your purchase from Busby & Fox, and take great care to ensure that you are. If you do need to cancel an order or return an item, however, we aim to make that as simple as possible for you.
In support of our quest to reduce waste and ensure that every Busby & Fox piece goes to someone who will value and care for it, we ask that you please process and return any unwanted order as quickly as possible.
Please note: All goods ordered online must be returned in line with the following procedure; we cannot accept returns via any Busby & Fox store.
To cancel your order before it has been dispatched:
Please email [email protected], stating the order number, your full name, address and phone number. We also ask that you provide the reason for cancellation.
To request a refund once you’ve received your order:
Notify us as quickly as possible, no more than 14 days after receipt, that you wish to return an item.
Notification must be made only by logging into your account and completing the online refund request form. Select 'My orders' where you can view the relevant order and choose to 'Return item/s'. We ask that you indicate the reason for the return. Your request will then be passed automatically to our team.
Package the item up and send it back to us as quickly as possible, no more than 14 days after initiating the refund request.
Items must be in the condition in which they were received, unworn, in the original packaging, with all labels attached. We are unable to refund items that have been worn, washed or damaged by the customer, or lost or damaged in transit to us.
We’re unable to offer refunds or exchange on pierced earrings, certain personal, cosmetic or grooming products, and personalised or made-to-measure/order items, unless they are faulty.
The returns address is Busby & Fox, Higher Frittiscombe, Kingsbridge, Devon TQ9 2JQ. We recommend you use a signed-for delivery service to ensure proof of postage and delivery.
Note that the customer will bear the direct cost of returning the item, but that the original cost of delivery will be refunded by us along with the item cost.
We will process the refund directly to your payment card no more than 14 days after the day the item is received by us.
Do not destroy or throw away any item, even if it’s faulty, before you’ve contacted us and agreed that doing so won't affect any refund you may be entitled to.
This policy does not affect your statutory consumer rights.
For information about returning or exchanging items purchased from a Busby & Fox store, click here.