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Returns: Store Purchases

Store Returns Policy

Please note: All goods ordered online must be returned in line with our Online Returns procedure; we cannot accept returns via any Busby & Fox store.

We hope you’ll be pleased with your in-store purchase. If you should change your mind and wish to return anything you bought from our shops, we’ll be happy to offer a refund or exchange providing that:

i) you make the return within 7 days of purchase;

ii) that you present your proof of purchase; and

iii) that the item you’re returning is unworn and in a fully resalable condition, with original tags
and packaging intact.

For items returned within 8-14 days from purchase, we are happy to offer an exchange or store credit so long as the above criteria ii) and iii) are met.

If the product returned is not in a fully resalable condition, or if the packaging or tags are damaged, we reserve the right to refuse to issue a credit note or exchange the item, or deduct up to 50% of the original selling price from exchange or store credit value. 

In any case, the amount offered by way of a refund, exchange or store credit will be matched to the selling price of the product at the time of the return, not to the original purchase price.

We’re unable to offer returns, exchanges or refunds on jewellery, cosmetics, personal grooming products, personalised goods, made-to-measure/order items or perishable goods (such as flowers). 

Please note: In line with the Consumer Rights Act 2015, we are not obliged to offer a refund unless the item in question is found to be faulty or not of saleable quality.=

None of the above affects your statutory rights.

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