HEAD OF PEOPLE EXPERIENCE
ROLE TYPE: PERMANENT, FULL TIME
LOCATION: HEAD OFFICE, DARTINGTON TQ9

We're looking for a visionary Head of People Experience to lead, embed and continually improve the people-focused initiatives that make Busby & Fox a brilliant place to work. In this role, you'll steer the day-to-day delivery of our people strategy, working in close partnership with our HR specialists. You'll help us stay ahead of the market as a competitive employer, shape our feedback culture, strengthen how we recruit and onboard, and share our story as an inspiring employer of choice. As a member of the Core Leadership Team, you'll also be the voice of our people in shaping the company’s strategic direction – ensuring their perspectives, needs and aspirations are represented in every conversation and decision.

Some of the hats you'll be wearing:

• Culture champion
• Communicator
• Recruitment lead
• Employee experience guardian
• Brand storyteller
• Best practice monitor
• Trusted advisor
• Listener
• Example setter

Important skills & attributes:

• People-first mindset
• Proactiveness
• Flexibility
• Strong organisational skills
• Excellent communication
• Discretion
• Professionalism
• Emotional intelligence
• Prioritisation
• Composure
• Pragmatism
• Business acumen
• Diligence
• Good awareness of UK Employment Law

 

It'll be your job to add value by:

• Delivering on our people experience strategy and leading the ongoing development of people initiatives. Always seeking opportunities to strengthen how we work and evolve what we offer, balancing what’s ideal with what’s realistic for our size and pace. Taking and embedding a prevention-over-cure approach to potentially sensitive issues such as confidentiality, disciplinary matters, and diversity and inclusion. Building in clear milestones, reviews and measures of success so we know what’s working and where to go next.
  
  
• Building a start-to-finish experience for our people. Shaping an experience that feels positive from the moment of first touch at recruitment through onboarding, progressive engagement, ongoing feedback, growth and advocacy, a happy exit and an always-open door to return. Ensuring this journey reflects our values and what we stand for as an employer.
  
  
• Leading our approach to employee relations and support. Taking ownership of how we respond to employee concerns, needs and challenges – building a trusted, consistent and proactive approach to employee relations across the business. Creating clear frameworks and guidance so that everyone knows where to go for support and what to expect when they do. Acting as a first port of call for sensitive matters, providing a calm, confidential and balanced perspective. Working closely with managers to spot patterns early, resolve issues fairly and keep our culture open, respectful and strong. Ensuring our approach reflects both our values and good practice, and evolves with the business.
  
  
• Designing great processes that make life easier and fairer for everyone. Ensuring our ways of working are clear, consistent and accessible, from job descriptions and applicant tracking to contracts, pay and benefits reviews, and exit interviews. Keeping everything up to date with employment law and straightforward for people to follow, and building in safeguards that help us handle challenging topics well and early.
  
  
• Strengthening our pay and benefits offer so we stay competitive and meaningful. Monitoring trends, gathering insight from our team and recommending changes where needed. Working with HR Manager and external advisors to keep our terms legally sound, clear and motivating for everyone.
  
  
• Equipping our managers with the confidence, skills and resources to manage their teams brilliantly. Creating clear, easy-to-use toolkits, templates and guides for everything from interviewing and onboarding to appraisals, flexible working, handling confidential or sensitive matters and benefits. Being a partner to hiring managers throughout recruitment – helping to shape role specifications, ensuring roles are advertised in the right way, reviewing applicants fairly and designing interview approaches that bring out the best in candidates. Joining interviews for more senior hires, when needed, to give both managers and candidates extra support. Making sure these tools and processes work in real life, and evolving them as our teams grow.
  
  
• Creating a culture of feedback and embedding an effective, practical appraisal programme. Helping everyone understand what good performance looks like and having the tools and encouragement to get there. Supporting managers to hold fair, open conversations, celebrate great work and handle more challenging issues constructively.
  
  
• Reviewing and refreshing our people programmes so they grow with us and reflect what our teams need. Making sure our pay and benefits, appraisal cycle and feedback culture stay relevant and motivating, and recommending updates that keep us competitive.
  
  
• Bringing our employee brand to life and shaping how we communicate our values and employee offer. Helping us become known as an inspiring employer, telling real stories about our people and work culture, and connecting with local communities and potential candidates, so the best people see themselves building a career here.
  
  
• Staying curious and informed about employment law, HR trends and competitor activity. Keeping us ahead of the curve so our decisions stay confident and up to date.
  
  

Benefits include:

• 28 days’ holiday as standard (for full-time employees)
• An additional 1 day of holiday for your birthday
• Employee discount
• Company events
• Company pension (for eligible employees)
• Fun & relaxed environment
• Rewarding work

If you're excited about the idea of building on our brilliant culture and doing incredible things for the people who make this business so special, please send your CV and cover letter to careers@busbyandfox.com with a note to let us know what you can bring to this role.

 

 

HR MANAGER
ROLE TYPE: PERMANENT, PART TIME (3-4 DAYS PER WEEK)
LOCATION: HEAD OFFICE, DARTINGTON TQ9

We're looking for a skilled HR Manager to own the thoughtful, consistent and responsible execution of all day-to-day Human Resources and people-related operations at Busby & Fox. Working closely with the Head of People Experience and finance team, this role acts as the essential foundation for HR processes, ensuring the smooth administration of the people lifecycle and providing reliable, confidential support to our team. This role is fundamental in delivering the positive journey envisioned for everyone who works with us, whether on a permanent, fixed-term or project basis: whoever they are, whatever they do and wherever they’re based.

Some of the hats you'll be wearing:

• Team supporter
• Compliance guardian
• Data steward
• Recruitment coordinator
• Process expert
• Clarity creator
• Culture monitor
• Trusted partner
• Listener
• Confidential advisor
• Best practice monitor
• Example setter
• Employee experience champion
  
  

Important skills & attributes:

• HRIS management
• HR Certification (eg CIPD)
• Knowledge of UK Employment Law
• Expert organisation
• Discretion
• Confidentiality
• Attention to detail
• Intuition
• Emotional intelligence
• People skills
• Diligence
• Composure
• Professionalism
• Pragmatism
• Consistency
• Fairness
• Prioritisation
• Tech savviness

 

It'll be your job to add value by:

Delivering HR operational excellence

• Owning the flawless administration of all HR touchpoints, from contract generation and new-starter logistics for employees, freelancers and consultants, to managing internal changes, record keeping and processing leaver documentation
• Ensuring all people data is accurate, up-to-date and secure within our HR Information System (HRIS)
• Acting as the primary liaison with our external HR consultancy to implement legally sound policies and ensure the business mitigates risk.

Supporting management and employee relations

• Serving as the first point of contact for routine questions about pay, benefits, holiday, absence for illness and so on
• Acting as the calm, knowledgeable and confidential first port of call for all our people on all routine HR matters, policy interpretation and process navigation, escalating complex employee relations cases when necessary
• Creating and maintaining clear, easy-to-use administrative toolkits, templates and guides for managers on people management topics (for example, recruitment processes, flexible working requests and absence management) to support clear and confident implementation of company policies across the business, and an efficient and positive experience for all
• Ensuring people policies are applied confidently, consistently, fairly and transparently across all teams.

 

Executing people processes and projects

• Managing the administrative rollout, communication and tracking of the company-wide feedback and appraisal processes
• Handling all logistical aspects of the hiring pipeline, including advertising roles, scheduling interviews, managing candidate communication, offering roles, and processing pre-employment checks and onboarding

Providing project management support for new initiatives led by the Head of People Experience, such as benefit rollouts, training programs or culture events, managing the planning, communication and administrative tasks required for a successful launch.

Enhancing the employee journey

• Acting as the key point of contact for all new employees on their first day, managing a welcoming and smooth arrival experience
• Liaising proactively with the Operations and Finance teams to ensure new hires have all necessary equipment, system access and essential information prepared to enable them to start confidently
• Partnering with hiring managers to produce personalised, well-considered and effective induction plans that ensure a positive experience, balanced immersion into the team, and early relationship building, in line with the company onboarding program
• Conducting proactive check-ins with new employees throughout their first days and weeks, gathering feedback and ensuring a successful transition into the team
• Owning the fair, consistent and diligent administration of all benefits and policies (including discount and dress codes), ensuring all employees, freelancers and consultants benefit from clear application across the board.
  
  

Strategic partnership and support

• Acting as the right-hand operational partner to the Head of People Experience, assisting with the implementation and logistical rollout of strategies designed to improve overall employee experience and retention
• Supporting hiring managers early in the talent acquisition process by providing templates and guidance for the production of clear, compelling hiring briefs and role specifications
• Proactively monitoring and reporting on key HR data (eg probation completion, retention statistics) to the Head of People Experience to inform Board reporting and strategic decisions.
  
  

Benefits include:

• 28 days’ holiday as standard (for full-time employees)
• An additional 1 day of holiday for your birthday
• Employee discount
• Company events
• Company pension (for eligible employees)
• Fun & relaxed environment
• Rewarding work

If you've got the skills, experience and ideas to shine in this role, please send your CV and cover letter to careers@busbyandfox.com.

 

RETAIL ASSISTANT
ROLE TYPE: PART TIME (16-22 HOURS PER WEEK, INCLUDING SOME SATURDAYS)
FIXED-TERM CONTRACT TO DECEMBER 2026
LOCATION: TOTNES

Our Retail Assistants are the embodiment of the warm, inspiring and informative culture that we nurture at Busby & Fox. This role is all about passionately helping customers find what's right for them and feel fantastic about their choices, whether it's a new dress or the perfect present. Your goal will be to make sales, help the store meet targets and be a proactive member of the team, helping your Store Leader and other colleagues when they ask, and bringing a can-do attitude to each day.

 

Some of the hats you'll be wearing:

• Planner
• Cheerleader
• Communicator
• Stylist
• Helper
• Personal shopper
• Sales whizz
• Listener
• Team player
  
  

Important skills & attributes:

• Agility
• Energy
• Emotional intelligence
• Motivation
• Eye for style
• Positivity
• Proactiveness
• Discretion
• Punctuality
• Professionalism
• Customer-centric mindset

 

It'll be your job to add value by:

• Helping to ensure that Busby & Fox’s distinctive ethos, customer care and brand look-and-feel are represented to customers from the moment they first step through our door and throughout their continued journey with us
• Developing an intrinsic understanding of the kind of people who come to us to shop, what their needs are and how we can help them to find the perfect pieces
• Making it your business to know everything there is to know about our products: how to wear them, how to style them and how to care for them
• Helping every customer find what is is they're looking for (with our top-to-toe styling ethos at the forefront of all interactions) and making sure that each one leaves your store feeling like they've had a positive experience
• Dealing with all types of sales transaction, payment and customer support with help and/or approval from someone more senior where necessary
• Supporting your leadership team in making sure the store is well-stocked and beautifully presented at all times by assisting with with housekeeping, inventory management, deliveries and visual merchandising
• Being a brand ambassador and embodying all the gorgeous, soulful, feel-good vibes and quality expectations that Busby & Fox promises.

Benefits include:

• 28 days’ holiday as standard (for full-time employees)
• An additional 1 day of holiday for your birthday
• Employee discount
• Company events
• Company pension (for eligible employees)
• Fun & relaxed environment
• Rewarding work

If you've got the experience and appetite for the job, please send your CV and cover letter to careers@busbyandfox.com with a note to let us know what you can bring to this role.

 

 

MERCHANDISER
ROLE TYPE: MATERNITY COVER
Ideal start date: Mid-November to early January
Potential opportunity for an extended/permanent position at the end of the term in line with business growth
LOCATION: HEAD OFFICE, DARTINGTON TQ9

We're looking for an experienced Merchandiser to drive commercial success by passionately balancing product, performance, and customer delight. You’ll plan, trade and execute profit-driving ranges that are a perfect mix of top-quality product, quantity, time and price, ensuring every collection truly embodies our brand purpose to capture our customers' hearts. A key part of this is working hand-in-hand with the wider Product team, using your data-driven insights to make every penny count and align the creative excitement of product selection with our core business goals. You’ll be the Product team’s expert in channel management, ensuring both our stores and online platforms have the optimal balance of stock and availability for our customer, and providing insightful data to support strategic decision making and ensure brand progress.

Some of the hats you'll be wearing:

• Planner
• Forecaster
• Data analyst
• Negotiator
• Collaborator
• Insight informer
• Brand ambassador
• Budget manager
• Problem solver
• Deadline keeper
  
  

Important skills & attributes:

• Strategic thinking
• Commercial acumen
• Data driven mindset
• Negotiation skills
• Budget management
• Clear communication
• Attention to detail
• Adaptability
• Relationship management
• Results-driven approach
• Resilience
• Customer-centric mindset
• Composure

 

It'll be your job to add value by:

Planning, forecasting and trading

• Managing the product lifecycle from initial planning through to final sales
• Shaping and balancing the range in collaboration with colleagues across design and buying
• Strategically trading our ranges to ensure we maximise sales opportunities and never disappoint our customers
• Analysing periodic trading reports for key meetings
• Managing continuity lines and ensuring repeats and top-up orders are placed at the right time
• Maintaining open-to-buy and assortment tools with accurate data to support ongoing forecasting, communicating opportunities and challenges as they appear
• Support cashflow with accurate open-to-buy management, managing and tracking the department budget with the support of the finance department
• Identifying, planning, managing, executing and reporting on promotional activity
• Working with the marketing and buying teams to ensure stock availability supports the marketing strategy and activity.
  
  

Channel management

• Executing accurate and timely allocations with the support of the wider team
• Reviewing and implementing store feedback, managing store assortments to meet space and grading needs
• Creating store packages reflective of space, location, position and profile
• Managing and utilising online space, capitalising on online exclusive ranges and trialling strategies
• Continuously managing stock levels in stores and online, facilitating recalls and redistribution of stock to tactically maximise sales opportunities.

Product collaboration

• Working in collaboration with the buying and design teams to supply them with accurate historical sales data (across colour, fabric, size and price, for example) to inform future ranges
• Creating option plans and flows to support the design and buying teams with range planning and buy quantities
• Working with the Buyer to identify opportunities in pricing to support margin gain
• Presenting insights and communicating across teams in a concise, easy-to-understand way
• Supporting and, where appropriate, confidently leading product meetings with key stakeholders.

Benefits include:

• 28 days’ holiday as standard (for full-time employees)
• An additional 1 day of holiday for your birthday
• Employee discount
• Company events
• Company pension (for eligible employees)
• Fun & relaxed environment
• Rewarding work

If you've got the experience and appetite for the job, please send your CV and cover letter to careers@busbyandfox.com with a note to let us know what you can bring to this role.

 

JUNIOR DESIGNER
ROLE TYPE: FULL-TIME
(WE'RE OPEN TO DISCUSSING THIS ROLE ON A PART-TIME, PRO-RATED BASIS FOR HIGHLY EXPERIENCED CANDIDATES)
LOCATION: HEAD OFFICE, DARTINGTON TQ9

We're looking for a proactive and experienced Junior Designer to design and develop own-label womenswear, footwear and accessories that make head-to-toe outfit building effortless, with every piece blending seamlessly into the collection.

This role balances the creative elements of product design and development with data-driven insights to ensure alignment with our business goals and customer preferences. You’ll collaborate closely with our Buyer to ensure the range is innovative and trend aware while also meeting critical commercial requirements – creating collections that are wearable, blendable and unmistakably Busby & Fox.

Some of the hats you'll be wearing:

• Planner
• Inspirator
• Brand champion
• Style setter
• Quality monitor
• Communicator
• Collaborator
• Range builder
• Innovator
• Outfit builder
• Data interpreter
• Buyer’s creative partner

Important skills & attributes:

• Womenswear design
• Accessories design
• Fabric knowledge
• Creative vision
• Technical understanding
• Agility
• Quality control
• Commercial savviness
• Commitment
• Organisation
• Brand literacy
• Strategic mindset
• Customer insight awareness
• Attention to detail
• Clear communication
• Trend awareness
• Collaboration skills

It'll be your job to add value by:

Product design & development

• Designing beautiful, commercially successful and thoughtfully developed ranges that make it easy for customers to create blendable, head-to-toe looks
• Collaborating with the Head of Product, Buyer and wider product team to refresh signature styles and design new bestsellers that fit seamlessly with the rest of the collection
• Preparing moodboards, design packs and prototypes that capture brand identity and highlight the outfit-building potential of every piece.

Customer insight & trend application

• Understanding the diverse needs and mindsets of our customer base, ensuring that products not only stand alone but also slot easily into their existing wardrobes.
• Researching market trends, competitor activity and cultural shifts, and turning these into design choices that strengthen our “everything goes with everything” promise.
• Gathering and acting on feedback from stores, online channels and customer reviews to guarantee consistent fit, feel and outfit versatility.

Collaboration & process

• Partnering with merchandising and buying to ensure ranges are both desirable and blendable, maximising outfit-building opportunities as well as profitability
• Working hand-in-hand with the garment technologist and production team through fittings, gold seals and final approvals, ensuring products meet spec, budget and deadlines
• Supporting cross-functional collaboration with marketing and creative colleagues so that collections are presented in ways that inspire customers to style full looks with ease.
  
  Innovation & continuous improvement
  
  
• Exploring fabrics, prints, trims and sustainable production techniques that elevate the outfit-building possibilities of the range
• Reviewing post-season performance and lessons learnt to refine how well collections work together, ensuring future ranges continue to deliver effortless styling potential
• From time to time, visiting suppliers and manufacturers (mainly in Europe) to discover new fabrics and techniques that support our blendable collection philosophy.
  
  
  Benefits include:
  
  

• 28 days’ holiday as standard (for full-time employees)
• An additional 1 day of holiday for your birthday
• Generous uniform program
• Employee discount
• Company events
• Company pension (for eligible employees)
• Fun & relaxed environment
• Rewarding work

If you think you're the best person for the job, please send your CV and cover letter to careers@busbyandfox.com with a note to let us know how your experience and passion would enable you to thrive in this role.